1. Introduction

Welcome to Specter Digital LLC (“we,” “our,” “us,” or “Specter Digital”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website specterdigital.net and use our services.

Company Information:

  • Legal Name: Specter Digital LLC
  • Registration: New Mexico, USA (Company #7672594)
  • Address: 1209 Mountain Road Pl NE, Suite N, Albuquerque, NM 87110, United States
  • Email: info@specterdigital.net

Please read this Privacy Policy carefully. By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

Contact Information:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Business address

Service-Related Information:

  • Project details and requirements
  • Technical specifications
  • Social media account credentials (when providing social media management services)
  • Software access credentials (when providing IT support services)
  • Payment information (processed securely through third-party payment processors)

Communication Information:

  • Messages sent through our contact forms
  • Email correspondence
  • Call recordings (with your consent)
  • Support ticket information

Account Information:

  • Username and password (if you create an account)
  • Billing information
  • Service preferences

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

Device and Usage Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Pages visited and time spent
  • Referring website
  • Click patterns

Cookies and Tracking Technologies:

  • Session cookies
  • Persistent cookies
  • Web beacons
  • Analytics data

2.3 Information from Third Parties

We may receive information about you from:

  • Payment processors (Stripe, PayPal)
  • Social media platforms (when you grant us access)
  • Business verification services
  • Analytics providers

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

  • Provide requested services (software setup, IT support, social media management)
  • Manage your account and subscriptions
  • Process payments and send invoices
  • Communicate about services and projects
  • Provide customer support

3.2 Business Operations

  • Respond to inquiries and consultation requests
  • Send administrative information
  • Manage contracts and agreements
  • Maintain business records
  • Comply with legal obligations

3.3 Marketing and Communications

  • Send newsletters and updates (with your consent)
  • Inform you about new services
  • Send promotional materials (opt-out available)
  • Request feedback and reviews

3.4 Website Improvement

  • Analyze website usage and performance
  • Improve user experience
  • Troubleshoot technical issues
  • Develop new features

3.5 Legal and Security

  • Prevent fraud and abuse
  • Protect our legal rights
  • Comply with legal requirements
  • Enforce our terms and policies

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information includes:

  • Contract Performance: Processing necessary to fulfill our services
  • Consent: You have given explicit consent for specific purposes
  • Legitimate Interests: Processing necessary for our business operations
  • Legal Obligations: Processing required by law

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us:

Technology & Infrastructure:

  • Website hosting providers
  • Cloud storage services (Google Workspace, Microsoft 365)
  • Email service providers
  • Analytics platforms (Google Analytics)

Payment Processing:

  • Stripe (payment processing)
  • PayPal (payment processing)

Business Operations:

  • Accounting software
  • CRM systems
  • Project management tools

Marketing Services:

  • Email marketing platforms
  • Social media management tools

All service providers are contractually bound to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or subpoenas
  • Government requests
  • Legal proceedings
  • Protection of our rights or safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. International Data Transfers

Specter Digital is based in the United States. If you are accessing our services from outside the US, your information will be transferred to and processed in the United States.

For EEA residents, we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)
  • Appropriate safeguards
  • Your explicit consent

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention Periods:

  • Active clients: Duration of service + 7 years (tax/legal requirements)
  • Inactive clients: 3 years after last contact
  • Marketing data: Until you opt out or 2 years of inactivity
  • Website analytics: 26 months (Google Analytics default)

After the retention period, we securely delete or anonymize your information.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 General Rights

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (“right to be forgotten”)
  • Restriction: Request limitation of processing
  • Objection: Object to certain processing activities
  • Data Portability: Receive your data in a structured format
  • Withdraw Consent: Withdraw consent at any time

8.2 Marketing Communications

  • Opt-out: Unsubscribe from marketing emails via the link in each email
  • Preferences: Update your communication preferences
  • Do Not Track: We honor browser Do Not Track signals

8.3 Cookies

  • Manage cookie preferences through your browser settings
  • Use browser extensions to block tracking

8.4 How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email: info@specterdigital.net
  • Subject Line: “Privacy Rights Request”

We will respond within:

  • 30 days (general requests)
  • 1 month (GDPR requests, extendable to 3 months for complex requests)

9. Data Security

We implement appropriate technical and organizational measures to protect your information:

Technical Measures:

  • SSL/TLS encryption for data transmission
  • Encrypted data storage
  • Secure payment processing (PCI-DSS compliant processors)
  • Regular security audits
  • Firewall protection
  • Access controls and authentication

Organizational Measures:

  • Limited access to personal data (need-to-know basis)
  • Employee confidentiality agreements
  • Regular staff training on data protection
  • Incident response procedures

Note: While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Session management
  • Security features

Analytics Cookies:

  • Google Analytics (website traffic and usage)
  • Performance monitoring

Preference Cookies:

  • Remember your settings
  • Language preferences

10.2 Managing Cookies

You can control cookies through:

  • Browser settings (most browsers allow blocking or deleting cookies)
  • Opt-out tools (Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout)
  • Privacy extensions

Note: Disabling essential cookies may affect website functionality.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

12. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will promptly delete it.

If you believe we have collected information from a child, contact us immediately at info@specterdigital.net.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

  • Categories of personal information collected
  • Sources of information
  • Purpose of collection
  • Third parties we share with

Right to Delete:

  • Request deletion of your personal information

Right to Opt-Out:

  • Opt-out of sale of personal information (Note: We do not sell personal information)

Right to Non-Discrimination:

  • You will not be discriminated against for exercising your rights

To Exercise CCPA Rights: Email: info@specterdigital.net
Subject: “CCPA Rights Request”

We will verify your identity before processing requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • Legal requirements
  • New services or features

Notification of Changes:

  • Updated “Last Updated” date at the top
  • Email notification for significant changes (to active clients)
  • Website banner notification

Your Continued Use: Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy regularly.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Specter Digital LLC
Email: info@specterdigital.net
Address: 1209 Mountain Road Pl NE, Suite N, Albuquerque, NM 87110, United States
Website: specterdigital.net

Response Time: We aim to respond to all privacy inquiries within 5 business days.

16. Data Protection Officer

For GDPR-related inquiries or concerns, you may contact:

Email: info@specterdigital.net
Subject: “Attention: Data Protection Officer”

17. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

18. Consent

By using our website and services, you consent to this Privacy Policy and our collection, use, and sharing of your information as described herein.

Last Reviewed: January 1, 2025

© 2025 Specter Digital LLC. All rights reserved.